sms-opt-in-evidence
# Thread — SMS Opt-In Evidence
**Last updated: August 1, 2026**
This page documents how Thread (a trade name/DBA of Acme Global Industries), 1224 Moro Street, Manhattan, KS 66502, collects consent to send transactional order-update text messages. It is published for review and verification purposes.
Thread sends transactional, customer-care text messages only — order confirmations and order-ready or shipping notifications. Thread does not send marketing or promotional text messages. Consent is never a condition of purchase.
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## Opt-In Path 1 — Website Order Form
**Location:** https://shopthread.com/pages/contact (publicly accessible, no login required)
Customers enter their mobile phone number and actively check an optional consent checkbox. The checkbox is **unchecked by default**, is separate from any required field, and the order form can be submitted without checking it.
**Checkbox label as displayed:**
> Text me order updates (optional)
**Consent disclosure displayed next to the checkbox:**
> By checking this box, I agree to receive automated transactional text messages from Thread about my order at the mobile number I provided. Consent is not a condition of purchase. Message frequency varies based on your order (typically 1–5 messages per order). Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms, Terms of Service, and Privacy Policy.
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## Opt-In Path 2 — In Store or by Phone (Verbal)
**Location:** Thread retail store, 1224 Moro Street, Manhattan, KS 66502, and by telephone at +1 785-539-4539.
Most Thread orders are placed in person or by phone. When a customer places or discusses an order, a staff member asks whether the customer would like text updates, collects the mobile number, and reads the following script aloud in full before consent is recorded.
**Verbal opt-in script, read verbatim by staff:**
> "Would you like us to text you when your order is ready?"
>
> [If yes] "What's the best mobile number for that?"
>
> "By giving us your number, you agree to receive automated order-update text messages from Thread at this number. You will usually get one to five texts per order. Message and data rates may apply. Reply HELP for help, or STOP any time to opt out. Our SMS terms, terms of service, and privacy policy are on our website at shopthread.com/pages/sms-terms. Do you agree — yes or no?"
Consent is recorded only after the customer gives an explicit verbal "yes." Customers who decline still place orders normally.
**How verbal consent is recorded and enforced.** Thread does not rely on staff memory or informal notes. Verbal consent is captured through a dedicated consent workflow built into Thread's order management system (OMS), which enforces the following before any consent can be saved:
- The full opt-in script is displayed on screen and must be read to the customer **word for word**. The script is not editable by staff.
- The script is bound to the specific mobile number on file for that customer, shown in the dialog, so consent can never be applied to a different number.
- The staff member must record where consent was given — **In store** or **Over the phone**.
- The staff member must affirmatively check an attestation: *"I read the script above and the customer clearly answered yes."*
- The **Record consent** button remains disabled until that attestation is checked, so consent cannot be saved without it.
- Selecting **Text** as the customer's Preferred Contact method records the customer's consent to receive order texts.
Each recorded consent stores the customer's name, mobile number, the date and time, the staff member who collected it, the channel (in store or phone), and the version of the consent language read. Consent records are retained as Thread's record of consent, and opt-outs are recorded the same way.
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## Disclosures Provided in Both Paths
Both opt-in paths disclose all of the following before consent is given:
- **Sender identity:** messages come from Thread
- **Message type:** transactional order updates (order confirmation, order ready, shipping)
- **Message frequency:** varies by order activity, typically 1–5 messages per order
- **Cost:** message and data rates may apply
- **Opt-out:** reply STOP at any time
- **Help:** reply HELP, or contact +1 785-539-4539 / orders@shopthread.com
- **Consent is not a condition of purchase**
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## Related Policies
- **SMS Terms & Conditions:** https://shopthread.com/pages/sms-terms
- **Terms of Service:** https://shopthread.com/policies/terms-of-service
- **Privacy Policy:** https://shopthread.com/policies/privacy-policy
Thread does not share mobile information with third parties or affiliates for marketing or promotional purposes at any time, and does not share SMS opt-in data or consent with any third party for any purpose.
**Contact:** Thread (DBA of Acme Global Industries) · 1224 Moro Street, Manhattan, KS 66502 · +1 785-539-4539 · orders@shopthread.com